Terms of Service

1. About Palpio Technologies

Palpio Technologies is a software product and custom development company based in Kodakara, Thrissur, Kerala, India. We design, develop, and maintain SaaS products, custom web and mobile applications, ERP systems, healthcare software, and e-commerce platforms.

Our products include BuildMatic, HomeCare360, CureBuddy, Vyapry, and FabAttires, each governed by their own specific terms where applicable.

2. Eligibility

By using our Website and services, you represent and warrant that:

• You are at least 18 years of age or have the legal capacity to enter into a binding agreement.
• You have the authority to enter into these Terms on behalf of yourself or the entity you represent.
• Your use of our services does not violate any applicable law or regulation.

3. Services

3.1 Website

Our Website provides information about our company, products, services, and technology stack. The content on the Website is for general informational purposes and may be updated or changed without notice.

3.2 Custom Development Services

Custom software development, web development, mobile app development, and related services are provided under separate project agreements, statements of work (SOW), or service contracts. These Terms apply in addition to any project-specific agreements.

3.3 SaaS Products

Each of our SaaS products (BuildMatic, HomeCare360, CureBuddy, Vyapry, FabAttires) may have its own Terms of Service, subscription agreements, and usage policies. In case of conflict between these Website Terms and product-specific terms, the product-specific terms shall prevail.

4. Contact Form & Communications

When you submit information through our contact form, request a demo, or reach out via email or phone:

• You consent to receiving communications from us in response to your inquiry.
• You agree to provide accurate and truthful information.
• We will handle your personal data in accordance with our Privacy Policy.

5. Intellectual Property

5.1 Our Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, software, code, and design, is the property of Palpio Technologies or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from our content without prior written permission.
• Use our trademarks, logos, or brand names without authorization.
• Reverse engineer, decompile, or disassemble any software or product provided by us.

5.2 Client Intellectual Property

For custom development projects, intellectual property ownership is determined by the specific project agreement or SOW executed between the parties. Unless otherwise agreed in writing, all custom work product created for a client shall be owned by the client upon full payment.

6. Acceptable Use

When using our Website and services, you agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorized access to any part of the Website, servers, or systems.
• Transmit viruses, malware, or other harmful code.
• Engage in data scraping, automated data collection, or crawling without permission.
• Impersonate any person, entity, or misrepresent your affiliation.
• Interfere with or disrupt the Website's operation or infrastructure.
• Use the Website to send spam, unsolicited communications, or marketing materials.

7. Project Engagements

7.1 Proposals and Estimates

All project proposals, estimates, and quotations provided by Palpio Technologies are valid for 30 days from the date of issuance unless otherwise stated. Proposals are non-binding until a formal agreement is signed by both parties.

7.2 Payment Terms

Payment terms for custom development projects are defined in the specific project agreement. Generally:

• Project milestones and payment schedules are agreed upon before commencement.
• Late payments may incur interest charges as specified in the agreement.
• We reserve the right to pause work on overdue accounts.

7.3 Project Timelines

Timelines provided are estimates based on agreed-upon scope. Delays caused by scope changes, delayed feedback, or third-party dependencies may extend project timelines. We will communicate any significant timeline changes promptly.

8. Warranties and Disclaimers

8.1 Website Content

The information on this Website is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The Website will be uninterrupted, error-free, or free of harmful components.
• The content is complete, accurate, or up-to-date.
• The Website will meet your specific requirements.

8.2 Software Products

Our SaaS products are provided with a reasonable level of care and skill. Specific warranties, service level agreements (SLAs), and uptime guarantees are detailed in product-specific subscription agreements.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Palpio Technologies and its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, or business opportunities.
• Damages arising from your use of or inability to use our Website or services.
• Actions of third-party service providers or linked websites.

Our total liability for any claim arising from or related to these Terms or our services shall not exceed the total fees paid by you to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Palpio Technologies and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of our Website or services.
• Your violation of these Terms.
• Your violation of any rights of a third party.
• Any content or data you provide to us.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, products, or services. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. Your interactions with third-party services are solely between you and the third party.

12. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, confidential, or sensitive information shared during the course of a project engagement. This obligation survives the termination of any agreement or these Terms, unless the information becomes publicly available through no fault of the receiving party.

13. Termination

We reserve the right to suspend or terminate your access to our Website or services at any time, without prior notice, for any reason, including but not limited to:

• Violation of these Terms.
• Suspected fraudulent, abusive, or illegal activity.
• Non-payment for services rendered.

Upon termination, all provisions of these Terms that by their nature should survive shall remain in effect, including intellectual property, limitation of liability, indemnification, and confidentiality clauses.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Thrissur, Kerala, India.

Before initiating legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or other force majeure events.

16. Modifications to These Terms

We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting the updated Terms on this page with a revised "Last updated" date. Your continued use of the Website or services after any changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and Palpio Technologies regarding your use of our Website and services, superseding any prior agreements or communications.

19. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

• Email: palpio.tech@gmail.com
• Phone: +91 79079 89721
• Address: No:39, Vrindavan Rd, Kodakara, Thrissur, Kerala, India